What is the role played by supply chain management in the e-commerce industry?

The efficiency quotient of businesses at different operational levels is crucial for its success, whether the business operates online or offline. Supply chain management is the most vital factor of any e-commerce business. Supply chain management in e-commerce aims to acquire raw materials, convert raw materials into final goods, and distribute finished goods to end-consumers in real-time.

 It's an integration of processes like management of warehousing services, tracking inventory, management of supply and demand, order management, order entry, delivery, and distribution of goods to the consumer. The function of the e-commerce industry isn't confined to simply building a website and selling its products online. The supply chain and logistics within this industry include suitable logistics, infrastructure, product configuration, secure payment getaway, and supply chain management. A well-optimized supply chain can accelerate e-commerce operations for ensuring long-term consumer satisfaction.

Outsourcing call center companies play a vital role in enhancing the consumer experience. The top call center outsourcing companies can help brands across various industries to stay connected with their consumers. In addition, they allow consumers to enjoy after-sale services through relevant channels such as emails, calls, and chats. An omnichannel method across several channels is important for establishing lasting and strong relationships with consumers.

What are the different types of supply chain technologies?

Let's look at the supply chain technology trends:

• Artificial Intelligence

Right from sustainability solutions, delivery robots to automated warehouse picking services to optimized predictive software, Artificial Intelligence can make a great difference within logistics. AI solutions are helpful for route planning, demand planning, and intelligent transportation services.

• Supply chain visibility

Most of the supply chain visibility technologies are coming up with real-time data trends. The demand for real-time data is becoming more popular among the carriers and consumers, which entails supply chain or logistics enterprises should focus on the implementation of cutting-edge and advanced SCV technologies within their operations.